A crash/incident claim form should be lodged within 24 hours (or by the next working day) with Fleet SA in the event of a Fleet SA leased vehicle being involved in a crash or incident.  

All crashes and incidents, especially those resulting in personal injury to government employees whilst on duty, must be reported as an incident in accordance with the agency’s incident or injury notification procedures as required by the Work Health and Safety Act 2012.

Near misses should also be reported, through your agency work health and safety procedures.

Call 000 if there is danger or serious injury

Call 131 444 if you require police attendance / assistance

Crashes or incidents must be reported to the Police if they result in:

  • vehicle damage greater than the legally prescribed amount; or
  • personal injury

Where a Fleet SA leased vehicle is stolen, a report must be made to the Police and Fleet SA as soon as possible and within 24 hours.

Lost fuel cards are to be reported to LeasePlan on 1300 651 088 immediately.

Personal items belonging to the employee, family or other personal or departmental items that are stolen from a Fleet SA leased vehicle are not covered by Fleet SA’s vehicle insurance arrangements.

LeasePlan roadside assistance 1800 818 048 Toll free 24/7
Crash management (08) 8226 7356 or (08) 8226 7349
Accident tow truck authority (metro) (08) 8231 5555
LeasePlan132 572
Pete's Towing0405 447 777
Dial-a-Tow(08) 8266 2222

Vehicle crash repairers

Fleet SA has agreements with a network of approved vehicle crash repairers.

When a vehicle crash occurs, Agencies will be required to adhere to current SAFA policies regarding reporting, vehicle repair and crash review.

It remains the driver’s responsibility to either take the vehicle to a Fleet SA nominated crash repairer (only if it is safe to do so) or arrange for it to be transported via the attending tow truck operator, or via a towing contractor as per the Crash and Theft procedure.  During business hours, this can be arranged through Fleet SA Crash Management Unit.

Crash/incident claim form

Fleet SA accredited crash repairers

Map of accredited crash repairers


  • Download: Fleet SA Crash Form (418.0 KB PDF)
  • Download: Fleet SA accredited crash repairers (36.3 KB PDF)
  • Download: Fleet SA Crash and theft procedure (815.7 KB PDF)